【Canadian Rockies Winter Tour】3-Day Winter Tour from Calgary: Banff Town, Surprise Corner, Bow Falls, Lake Louise and Basin and Cave Historical Site

[Know before you book]
- Please provide complete and accurate information when booking (name, gender, contact details, adult/child, etc.) to avoid errors affecting your trip. Children's date of birth must be provided in advance to determine if a car seat is required. Any delays or losses caused by missing information are the traveler's responsibility.
- If you have not received your Tour Confirmation Letter at least 7 days before departure, please contact our staff promptly.
- To ensure a smooth and enjoyable journey, we strongly recommend pre-booking activity tickets and meal packages at the time of reservation. No additional bookings will be accepted within 10 days before departure or during the tour.
- This product is a join-in group tour at the destination. While service standards remain the same, the itinerary may be combined with other guests. The order of activities may vary depending on departure date.
- Hotel Standards: There is no official star-rating system in North America; all hotels used are local brand hotels.
- Room Type: Standard rooms in North American hotels come with either one double bed or two beds. Please inform us of special bed preferences at the time of booking; we will try to accommodate but cannot guarantee.
- Tour Vehicle: Vehicle size will be arranged based on group size. For groups under 24 guests, the driver may also serve as the guide. For groups of 24 or more, a driver and a guide will be provided separately.
- All transport, hotels, restaurants, and attractions have their own rules and liability policies. In the event of accidents, injuries, or other losses, claims will be handled according to each operator's policies and are not the responsibility of our company.
- In case of special circumstances (e.g., severe weather, traffic accidents), the company reserves the right to modify or cancel the itinerary.
- We strongly recommend purchasing travel insurance to protect your personal interests.
-  Issues such as flight cancellations, delays, or travel safety concerns fall under the relevant airline or operator's responsibility, not the company's.
[Travel Information]
- If airport transfer service is included in your tour, please provide accurate flight details and arrive at the designated pickup point on time. Incorrect information may result in missed pickup. The company reserves the right to charge for an additional transfer or arrange the next available free group transfer. Each booking includes only one free airport pickup and one drop-off service.
- Depending on hotel policy, you may be required to present a credit card at check-in for incidental charges (e.g., phone, laundry, meals).
- If you need assistance before departure, please contact our Chinese-speaking customer service team.
- All activity tickets and meal packages must be pre-booked; no additional bookings will be accepted during the tour.
- Please be punctual for the meeting point at the agreed time. Latecomers who miss the bus are responsible for making their own way to the next meeting point.
- Hotel arrangements may vary; pickups and drop-offs may involve coordinating between different hotels. The driver/guide will arrange accordingly—your understanding and cooperation are appreciated.
- Different vehicles or guides may serve you during the tour; thank you for your understanding.
- If you need to leave the group during the tour, you must sign a Tour Exit Waiver.
- Travelers under 16 must be accompanied by an adult (18+).
- Complimentary activities included in the itinerary are non-refundable if missed due to force majeure (traffic, weather, etc.) or personal reasons.
- If you have special requests (e.g., bed type, vegetarian meals, baby seat), please notify us at least 7 days before departure. We will do our best to accommodate but cannot guarantee.
Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
Please Note:
1. Guests are not allowed to use a CITY PASS, NATIONAL PARK PASS and admission ticket purchased by themselves to join the sightseeing attractions included in this tour.
2. Guests who do use a CITY PASS, NATIONAL PARK PASS or admission ticket purchased by themselves, will not be offered the transportation service for that day, and will possible need to pay a penalty fee. Please consult your tour guide for details.
Language: This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese). Tours and/or languages may be combined to operate this tour depending on the number of passengers who have booked a particular departure.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
Do not take any hotel supplies, such as shower gel, shampoo, or conditioner, from the room. Doing so will incur a fine, payable by the guest.

Important: For bus tour, front row seats are not first-come, first-served; an additional fee is required. If you require a front row seat, please contact us in advance to check availability.

Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site: : Yellow Fever Risk Areas - Fit for Travel