Xel-Ha Park Day Tour from Cancun

• Children aged 4 and below can enter for free. (Both children who are exempt from the ticket and children who purchase the ticket are required to present relevant proof).
• Children under 1.30m but under 12 years old must present their ID card to prove their age.
• What to bring: 1. Comfortable Clothes  2. Comfortable Shoes  3. Insect Repellent (Biodegradable)  4. Sunscreen Lotion (Biodegradable)  5. Swimming Suit  6. Towel  7. Sunglasses  8. Hat  9. Extra Cash (Pictures, Souvenirs, Tips & Personal Expenses) 10.Waterproof Camera
• This trip mainly involves water activities. Please prepare your swimsuit, towel and other suitable equipment in advance.
• To protect the ecology, the park only allows the use of sunscreen containing titanium dioxide and zinc oxide.
• Cancun has a tropical marine climate and is infested with mosquitoes. Please bring your own effective mosquito repellent.
• XEL-HA Park opening hours: Monday to Sunday 08:30-18:00.
• It is strongly recommended that you arrive at the designated meeting point on time. The company will not be responsible for any financial losses that may be caused by guests being late and unable to participate in the tour.
• Customer under 18 years old MUST be accompanied by at least one adult.
• The itinerary will be subject to traffic and weather.
• In case of attraction closures (due to holidays or construction, etc.), the leader may make some necessary changes to the itinerary accordingly.
• This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day.
• We make every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factor including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problem.
• Please reach the departure point on time and follow the arrangement of a tour escort.
• Before doing an individual activity or leaving the group, please get the agreement of the tour guide.
• Please inform hotel name, location and contact details when booking.
• Guests should be waiting for tour leader in the hotel lobby at the designated time. 

The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
Warm reminder when entering South American countries: Valid documents (US green card/Canadian visa/Schengen visa, etc.) with an extension stamp cannot enter the country. Customs only recognizes the validity date printed on the document, and does not recognize additional stamps. (Please refer to official documents for entry policy)

Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site: : Yellow Fever Risk Areas - Fit for Travel