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Cancellation Made Within 31 days prior to departure, No Refund
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Cancellation Made 32 or more days prior to departure, Refund 50% of total purchase amount
Cancellation Policy:
- 10% of the total is non-refundable for all special cancellations, such as Rebooking after cancellation by the same guest.
- Customers may request to reschedule their reservation 30 days or more before the scheduled arrival date. A $50 processing fee will be applied for each rescheduling request. All new dates must fall within our operating season, which runs from August 25 to April 10, and rescheduling is subject to availability. Requests made within 30 days of the arrival date are not eligible for rescheduling and will be handled according to our cancellation policy.
Cancellation Policy for Activities & Experiences:
- Guests can cancel their trip with no reason for a full/partial refund. Rescheduling is free, but subject to our availability.
- For a full refund, you must cancel at least 7 days before the experience's start time.
- 50% of the total price will be applied as a cancellation fee if guests cancel the trip 2-7 days before the experience's start time.
- If you cancel less than 48 hours before the experience's start time, the amount you paid will not be refunded.
Late Arrival / No-shows:
Punctuality is extremely important when traveling with a group. Our waiting policy is limited. If guests do not arrive within 10 minutes, the guest will be considered a no-show and no refund will be given. This policy pertains to all our tours/activity/experience, and we are not responsible for delayed or missed appointments.
Cancellation Prompted By Us
Guest safety is our major priority; hence, we reserve the right to cancel or alter any itinerary as conditions require. Any changes made will be in the interest of Arctic Igloo Resort guests or as a result of circumstances beyond our control. Should we need to cancel a tour/activity/experience/package, we will refund 100%. In case of partial cancellation, we will do a partial but fair refund.