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Cancellation Made Within 9 days prior to departure, No Refund
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Cancellation Made Within 10 days to 16 days prior to departure, Refund 30% of total purchase amount
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Cancellation Made Within 17 days to 32 days prior to departure, Refund 50% of total purchase amount
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Cancellation Made 33 or more days prior to departure, Refund 95% of total purchase amount
Cancellation Policy – Additional Notes:
- No refunds or changes will be allowed if a guest misses the tour due to lateness or other personal reasons on the day of departure.
- Changing the tour to a different departure date will be treated as a cancellation.
- The above terms apply to standard tours. For special tours with unique terms, the special terms shall prevail.
Note: If the loss fee calculated based on the above percentages does not cover the actual loss incurred by the company, the customer shall compensate based on the actual loss. However, the compensation amount shall not exceed the total order value.
Amendment Policy:
- A change fee of $35 per request will be applied. No changes are allowed within 9 days prior to departure.
- The following are considered eligible changes:
Change of pick-up location
Adding extra participants
Second-time update of airport pick-up/drop-off information
- If the revised order (e.g., fewer participants or rooms) results in a lower total price, the price difference will be calculated according to the cancellation policy in addition to the $35 change fee.
- Changes to names or the number of rooms will also incur the $35 handling fee, and any price difference will be calculated based on the cancellation policy.
Special Notes:
- Failure to join the tour on time on the departure day will be considered a voluntary forfeiture. No refund will be provided.
- Additional hotel bookings or services are subject to the respective hotel’s cancellation policies.
- If a guest withdraws from the tour or misses any part of the itinerary due to personal reasons (e.g., missing travel documents, lateness, illness, accidents, etc.), no refund or alternative compensation will be provided.
- In the event of force majeure (such as weather, war, strikes, etc.) that impacts the itinerary, we will make every effort to ensure the safety of guests and their property. We reserve the right to cancel or adjust part or all of the itinerary and will not be liable for any direct or indirect losses caused by such events. No refunds will be issued for affected services.
* This product is sold as a package. Once an order is received, the platform immediately books all included services and components with the supplier. If the customer chooses not to participate in certain activities or use included services, it will be considered a voluntary forfeiture, and no refunds will be issued.