-
Cancellation Made Within 9 days prior to departure, No Refund
-
Cancellation Made Within 10 days to 16 days prior to departure, Refund 30% of total purchase amount
-
Cancellation Made Within 17 days to 32 days prior to departure, Refund 50% of total purchase amount
-
Cancellation Made 33 or more days prior to departure, Refund 95% of total purchase amount
Cancellation Policy:
- If you are unable to join the tour on the scheduled day due to lateness or any other reason, no refunds or changes will be permitted.
- Changing to a different tour date for the same itinerary is considered equivalent to canceling the original order.
- The above terms and conditions apply to regular tours, special tours may have different terms and conditions, which should be followed accordingly.
- If the business loss fee paid according to the above percentage is insufficient to compensate for the actual loss of the company, the customer shall compensate for the actual loss, but the maximum amount shall not exceed the total order cost.
Amendment Policy:
- The change fee for each change order is $35, and no changes can be made within 9 days before departure.
- Changes applicable include changes to the pick-up location, increases in the number of participants, and second changes to the flight transfer information.
- If the price of the changed order (such as a reduction in the number of tour participants or rooms) is less than the original order, the difference will be calculated according to the cancellation terms in addition to the $35 change fee.
- If the name or number of rooms is changed, the difference will also be calculated according to the cancellation terms in addition to the $35 change fee.
Special Notes:
- If participants fail to join the tour on the departure day, it will be considered a voluntary forfeiture, and no refunds will be issued for the paid tour fees.
- Refunds for additional hotel bookings or services are subject to the hotel's policies and regulations.
- If the company or guests are unable to participate in or withdraw from any part of the itinerary due to personal reasons (e.g., lack of travel documents, lateness, illness, accidents, etc.), no refunds will be issued for the paid tour fees, and no compensation or alternative services will be provided.
- In the event of force majeure circumstances such as weather conditions, wars, strikes, or other uncontrollable factors that prevent the completion of the tour, Utour will make every effort to ensure the safety of guests and their property. We reserve the right to cancel or adjust part or all of the itinerary and will not be held liable for any direct or indirect consequences arising from such circumstances. No refunds will be issued for the paid tour fees.
- This tour is sold as a package. Once the order is confirmed, all products, activities, and services included in the package are pre-booked with our suppliers. If you are unable to participate in any part of the itinerary or included services, it will be considered a voluntary forfeiture, and no refund will be provided.