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Reservations and Payment:
- All tours are open for early booking, and we suggest that each passenger should book a tour at
least 2 weeks before the departure date. Passengers are responsible for all visas, entry, health and other requirements and any document required by laws, regulations, orders and /or requirements of countries visited. All passengers traveling abroad require a Passport, valid for 6 months beyond the conclusion of their trip and with appropriate visas. Multiple-entry visas are required for some countries. It is the responsibility of each passenger to have a valid Passport and necessary visas, as well as to comply with entry, health or other requirements of the countries visited. We're not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by passengers for failing to comply with laws, regulations, orders, and/or requirements of countries visited.
- We reserve the right to cancel the reservation should payment not be received within the above-specified periods, and all payments previously made will not be reminded under this circumstance.
- Only cash, bank draft or certified cheque will be accepted for any payment made within 14 days of tour departure, personal cheque will not be accepted.
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Seat assignment:
- All seats will be
per-assigned after payment according to the date of reservation
- Due to Motor-coach insurance Policy, all passengers over 2 years of age must purchase a ticket in order to occupy a seat for the travel within Canada; and passengers for all ages (even under 2 years old) must purchase a ticket in order to occupy a seat for the travel to the USA.
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Travel insurance:
We're not responsible for any accidents that occur on or during the tour. It is strongly recommended that passengers should buy travel insurance before departure.
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Responsibility:
- We act only as an agent. We reserve the right to substitute hotels, and alter itinerary, withdraw any tour and make any desirable alteration for the convenience of the operation of the tour. And we also reserve the right to cancel the tour prior to departure for any reason. By accepting tour policy, passenger should agree that we shall hold no responsibilities in itinerary alterations, delays or cancellation strikes, sickness, theft, loss, accidents, weather or any other causes.
- All baggage and personal belongings are at all times at the passengers' own risk. The carriers, hotels and other suppliers who provide services on tour are independent contractors, as such, their security policies will be respected.
- We shall be responsible for the passengers for supplying the services and accommodations described in the brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of Concord Tour. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
- Passengers are responsible to observe the laws, regulations, orders and/or requirements of countries visited. We assume no responsibility for any passenger rejected to enter the countries visited. In such circumstances, there shall be no refund for the unused portion of the tour.
- Passengers are required to respect the tour schedule. Each passenger should get to the scheduled pickup point
15 minutes prior to the departure time. On or during the tour, if any one fails to show up on time, the maximum waiting time will be 15 minutes. If no show-up, unused services will be neither refundable nor exchangeable.
- We are pleased to accept requests of individual arrivals or departures for independent travelers, however, we will not be responsible for any loss sustained by passengers for any missed portion of your or hotel accommodation caused by traffic delay or delay in any nature.
- We reserve the right to refuse to carry anyone who conducts himself or herself in such a way so that his or her behavior is disturbing to either the tour or other passengers to such as extent that could interrupt the tour. According, we are not responsible for passenger's conduct after the completion of the tour. Should any passenger be asked to leave the tour, the balance of the tour fee will not be refunded.
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Disclaimer:
- We constantly strive to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances which is beyond our control, we reserve the right to make changes such as to vary itineraries, to substitute hotels, to cancel or re-schedule tour departure as deemed to be appropriate. Furthermore tour price will be adjusted according to the extension or abridgment of travel period. Passengers shall not use this as an excuse for an objection.
- Tour prices are based on costs of airfares, hotel rates, transportation charges, admission fees, and exchange rates at time of press, said tour price might be subject to change without notice. Should any of these cost changes, we reserve the right to adjust the tour price before tour departure, total amount of adjustment may up to 75%. Nevertheless, this does not apply to passengers with full payment at time of adjustment.
- For USA tours, valid Passport (valid for 6 months after the return date) and valid visas (Canadian and American) are required (except countries in the Visa Waiver Program). The traveler who been refused entry by customs because of personal travel documents problems will be obliged to leave the group from U.S. border and the return fee will afford by their own.
Your reservation with us for all the tours confirms that you have read, understood and agreed to each and all of the above conditions and limits on responsibility.
Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site: :
Yellow Fever Risk Areas - Fit for Travel