[Pickup Information]
1. Complimentary 24-Hour Airport Pickup from Toronto Pearson International Airport (YYZ) – Limited to One Pickup per Booking
- The 24-hour pickup service means we can arrange pickup at any time, regardless of flight arrival time.
- Pickup is scheduled so that the guest waits no longer than 1 hour after flight arrival. Our staff will contact the guest in advance to confirm the exact pickup time on the day of arrival.
- If there are two or more arriving flights under the same booking, the pickup time will be based on the latest arrival.
- Maximum waiting time: up to 90 minutes after international flight arrival or 60 minutes after domestic flight arrival. If the guest fails to show up within this time and the driver leaves, an additional fee will apply for a second trip to the airport.
- For example, if baggage claim or customs delays cause the guest to exceed the allowed waiting time, the guest must either arrange their own transfer to the hotel or pay for a new pickup.
- If unsure when they can exit the terminal, guests are advised to contact the driver
after retrieving their luggage or clearing customs, to ensure the pickup remains within the allowed timeframe.
YYZ Airport Meeting Points:
- Terminal 1:
Domestic Arrivals – Door A – Tim Hortons
International Arrivals – Door C – Information Desk
- Terminal 3:
Domestic Arrivals – Door B
International Arrivals – Door G – Information Desk
- In case of flight changes or cancellations, please notify us
at least 3 hours in advance of the original arrival time.
- Each guest may bring
one carry-on and one checked luggage. An extra luggage fee of CAD $35 per item applies.
- Hotel check-in time is after 3:00 PM; check-out time is before 11:00 AM.
2. Complimentary Pickup from Hotels or Residences within the Greater Toronto Area – Limited to One Pickup per Booking
- This service is available for properties located in Scarborough, Markham, Richmond Hill, and North York only.
- Pickup times will be arranged by our team. For addresses outside of these areas, please contact us for confirmation and availability.
3. Additional Surcharge for Pickup from Billy Bishop Toronto City Airport (YTZ) or Downtown Toronto
- A transportation subsidy of CAD $100 per booking will be charged for pickups from YTZ Airport or locations in Downtown Toronto and nearby areas, as these are outside our free service zone.
[Departure Information]
At the end of the tour, guests will be dropped off at Toronto Pearson International Airport (YYZ). Please schedule your departure flights accordingly: domestic flights should be after 8:00 PM, and international flights should be after 9:00 PM. The group will disband at the airport, and guests will proceed to check in and board their flights on their own.
Note:
If flight details are not received at least 2 days before arrival (excluding the arrival day, e.g., for an Aug 3 arrival, details must be provided by Jul 31), we will assume you will check in to the hotel on your own and will not arrange free airport pickup. Please check in directly using the hotel information on your confirmation. We will provide your Day 2 guide's contact information for your convenience.