【Airport Pick-Up】
Toronto International Airport (YYZ) offers free 24-hour airport pick-up service (limited to one pick-up per booking).
24-hour pick-up: This means pick-up arrangements are not restricted by flight arrival times, and pick-up services are available at any time.
- Pick-up is arranged uniformly, with the service window being within one hour after the flight's arrival. The driver will contact the guest in advance to confirm the exact pick-up time on the day of arrival.
- If there are two or more different flight arrivals under one booking, the latest arrival time will be considered the reference time for the pick-up service.
Pick-up waiting time: For international flights, the waiting time is a maximum of 90 minutes after arrival, and for domestic flights, the waiting time is a maximum of 60 minutes. If the waiting time exceeds this, the driver will leave, and a re-entry charge will apply if a return trip to the airport is required.
- If the guest is delayed due to luggage retrieval or customs clearance, they must make their own way to the hotel or pay for a re-arranged pick-up service.
- If the guest is uncertain about when they can exit the airport, it is recommended to inform the pick-up service after collecting luggage or clearing customs to ensure they do not exceed the waiting time limit.
Pick-up meeting points at Toronto Airport:
- Terminal 1 (Domestic Flights) - Gate A, Tim Hortons Café / International Flights - Gate C, Information Desk
- Terminal 3 (Domestic Flights) - Gate B / International Flights - Gate G, Information Desk
- If there is a flight change or cancellation, please notify the staff 3 hours in advance of the original arrival time.
- Each guest is allowed one carry-on bag and one checked bag. An additional charge of $35 per extra bag will apply.
- Hotel check-in starts from 3:00 PM; check-out time is before 11:00 AM.
- For pick-up services from YTZ Airport or Toronto Downtown and surrounding areas, an additional fee of CAD $100 will apply per trip if the service is not included for free.
- Free pick-up service is also available from hotels or residences within the Toronto area (limited to one pick-up per booking).
- Hotels/residences are limited to areas such as Scarborough, Markham, Richmond Hill, North York, etc. The specific pick-up time will be arranged by our company. For areas outside this range, please contact customer service for confirmation.
【Airport Drop-Off】
- At the end of the tour, for drop-off at Toronto International Airport (YYZ), please arrange domestic flights departing after 8:00 PM or international flights after 9:00 PM.
- The group will disband at the airport, and guests will handle check-in procedures independently.
Note:
If flight details are not received at least 2 days before arrival (excluding the arrival day, e.g., for an Aug 3 arrival, details must be provided by Jul 31), we will assume you will check in to the hotel on your own and will not arrange free airport pickup. Please check in directly using the hotel information on your confirmation. We will provide your Day 2 guide's contact information for your convenience.