5D4N · Group Tours · Hangzhou + Suzhou + Wuzhen + Zhouzhuang

Traveler restrictions

• For safety reasons, pregnant women cannot book this product.

Age restrictions

• Due to limited service capacity, this route is not suitable for infants (14 days–2 years old (exclusive)).
• For safety reasons, minors under the age of 18 must be accompanied by at least one adult passenger.

Other restrictions

• For group bookings, the booker or group representative must have consent from all travelers to act as the authorized signatory for the trip. All travelers recognize the representative's signature on the travel contract and its appendices. If you do not have such authorization, please refrain from booking or signing the contract on behalf of others.
• For the safety of minors, we recommend that they travel with their guardian or a companion who carries a letter of authorization from the guardian.

Group information

• The minimum group size for this product is 1. Once tours4fun confirms in writing, the group will travel by default. If the travel agency causes the group not to travel, they will provide compensation according to the contract's breach clauses.
• Each group can include up to 48 people, including children who occupy seats. If the actual number of travelers exceeds this limit, 10% of the total booking amount will be refunded as compensation once verified.

Group tour notification

• You'll get your group tour notification by 8:00 PM the day before departure. If you pay after 6:00 PM the day before, we'll send it by 12:00 PM on departure day. If you don't receive it, please contact tours4fun customer support. Check our website for meeting times. The time in your tour confirmation or given by our staff is final.

Single room supplement

• For this product, to ensure the best possible travel experience, room sharing is not available for solo travelers.

Booking information

• Please provide accurate and complete information (name, gender, ID number, nationality, contact information, etc.) when booking to avoid booking errors and travel disruptions. You are responsible for any losses you incur due to incorrect information you provide.
• When booking, please provide the train or flight information in the notes section so that our staff can arrange the items you have booked.
• During your trip, tour staff or the driver may adjust the itinerary due to weather, traffic, or other conditions, with your consent, ensuring all attractions are included. Changes might involve altering visit order or meeting times for a smooth experience.
• If any attractions or venues cannot be visited due to unforeseen circumstances during your trip, the staff will work with you to either cancel or switch out the affected sites. Alternatively, an on-site refund can be provided based on the ticket price in your travel package (not the venue's listed price). Thank you for your understanding.
• Complimentary activities are offered depending on attraction or venue capacity and weather conditions. Participation is optional.
• During the non-free time, you need the tour guide's consent to leave the group. If granted, you must sign a waiver and are responsible for your safety and belongings. Unfinished parts of the tour are forfeited, and costs won't be refunded.
• If there is any inconsistency between the product confirmation or supplementary terms and the main travel contract, the product confirmation or supplementary terms will take precedence.

Travel guidelines

• [No Shopping] This product includes no shopping stops during the trip (shopping not organized by our company at attractions, venues, or cruise ships is excluded), and there is no compulsory shopping. If unauthorized shopping activities are verified, our company will compensate you with liquidated damages equal to 10% of the total travel expenses.
• If this product is successfully booked, each adult will receive a local SIM card. The specific data allowance and carrier are subject to the actual item issued on the day of departure.
• Please note that seasonal landscapes (e.g., maple leaves, cherry blossoms, rapeseed flowers) are dependent on weather and climate conditions, which may impact your viewing experience. Thank you for your understanding.

Transportation

• Guaranteed transportation for tours within itineraries for groups of more than 10 people, with an empty-seat rate of at least 15% or a dedicated luggage vehicle (empty-seat rate refers to: the number of unoccupied seats / total number of seats, seats used for luggage are not counted as empty seats). Designated vehicles for special destinations and scenic spots are not included.
• During the tour, you may be served by different vehicles and service staff. Thank you for your understanding.
  
• Please arrive at the designated location on time with your tours4fun booking number and traveler's name. Please take your seat according to the seat number assigned by the staff. The actual traveler must be the same as the traveler listed in the booking.
• Please arrive at the designated pick-up location at the time agreed upon with the tour guide. Punctuality is important, as being late will delay your itinerary and that of other travelers. If you miss the tour bus due to lateness, please make your way to the next meeting point. Thank you for your understanding.
• Train tickets are randomly assigned without specified bunk beds or seats, and consecutive numbers are not guaranteed. Ensure your ID details are accurate for successful verification, as tickets require real-name registration and ID verification, including passports.
  
  Refunds and transfers require the train ticket and original ID to match. If you have a paper ticket, please handle cancellations at the train station and submit the refund voucher for processing. A business fee will be charged, and specific refund details will be based on the Ministry of Railways' guidelines.

Meals

• For tour group meals, the travel agency will ensure the hygiene and quantity of the food meet the promised standards. However, meal flavors vary in different regions and may not satisfy your personal preferences.

Shopping/optional expenses

• During the tour, you might find shopping opportunities not organized by the travel agency at various attractions, venues, restaurants, and rest areas. tours4fun advises making purchases based on your needs and requesting proof of purchase. Please note that you are responsible for any disputes related to these purchases.

Traveler breach of contract

Penalties for breaking the contract before the date of travel are calculated as follows: