Meeting point: Pick up time is based on the arrival time of your flight. Cairo Airport (CAI) only.
1. Day 1: According to your flight arrival time, an English-speaking airport representative will hold a sign with your name, accompany you through customs, and assist with the 'landing visa' process before heading to the hotel. Cairo Airport (CAI) only. Pick up time is based on the arrival time of your flight.
2. Day 10: According to your flight, transfer service will be arranged 4 hours before departure time, in case not to miss your flight.
3. Applicable only between CAI Airport and the group hotel arranged by us, airport transfer service is limited to the 'group joining or departing date' – Day 1 & Day 10.
4. The free airport transfer service is only available for flight information provided at least 15 days before the departure date. For those who provide or modify flight information within 15 days, a fee of 75 euros per person per way is required.
Pick-up notes:
- The pick-up service representative will be holding a sign with your name in Pinyin/English, accompany you through customs, and assist you with the "landing visa - $25" process before taking you to the hotel.
- If you cannot find the representative with your name's signboard upon arrival. Please don't be panic, stay at where you are, and call our customer hotline +31-627-868-243.
- Each customer is allowed to bring up to two pieces of luggage (one carry-on and one checked bag). If you exceed the luggage limit, there will be an additional service fee of 20 euros per piece.
- Personal pickup service: The waiting time of the driver for the airport pick-up service shall not exceed 90 minutes after the scheduled arrival time of the flight. If the waiting time exceeds 90 minutes, the driver will not be responsible for leaving. If the driver needs to return to the airport to pick up guests again, a new fee will be charged. In the event of a sudden delay by the airline that the driver was not notified of, the fee will not be refunded, and the guest will need to claim compensation from the airline on their own.
- If guests are informed of flight delays, changes, or cancellations, please send an SMS and call the emergency number (+31-627-868-243) immediately to make changes. We will do our best to adjust the pick-up time for the guests. However, we cannot guarantee the changes. If changes cannot be made, the fee cannot be refunded, and guests need to claim compensation directly from the airline. If guests require assistance upon arrival, please call emergency number to contact us.
- The airport transfer service will be arranged 4 hours before the flight departure time to prevent guests from missing their flights. If unexpected incidents such as traffic jams occur during the transfer process, which are beyond our control. We will do our best to assist guests in resolving the emergency situation. However, if guests are unable to board the flight on time due to these circumstances, it is entirely unrelated to our company, and we bear no responsibility whatsoever.