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We have booked a 2 day package tour from New York to Niagara thro' Tours4fun. Our tour was from 15th August to 17th August and was conducted by M/s L & L tours. However the tour started out very badly. The reasons are as below:

1. The Bus broke down within 2 hours of getting onto the expressway. The tour guides had to organise a replacement bus from NY which took over 4 hours to reach the site. We were all stranded on the road till then with no proper communication from the tour guides.

2.The buses had a badly maintained emergency toilet which was unusable.

3.Due to delay, 1 important place of visit i.e Corning Glass factory had to be missed.

4. on the return, there was a long walk thro' a treacherous route at Watkins Glen. No warning was given about its unsuitability for Senior citizens. It is sheer luck that no one suffered injuries or a fall enroute.

This is a feedback/suggestion for the Tour operators to improve their tour packages.