100% Outstanding tour of the Western Canadian Rockies!
By: Anonymous | Fri Sep 20, 2019 at 12.00 AM
Can’t say enough good things about this tour. From start to finish the Tours was professional, friendly, knowledgeable and shared in the excitement of our upcoming tour.
The tour itself was outstanding. A small groups tour that is perfect..ly designed to showcase the highlights of the Canadian Rockies. Our guide was so much fun, giving a ton of interesting commentary and local stories making sure we had plenty of time to enjoy the parks.
The scenery was amazing and the hotels of a very high quality.
We really enjoyed our tour with them and will certainly be returning for more tours in the future!
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The first 3 days with Monica Li as our tour guide it was really excellent she fluently manages to explain in Chinese and in English during the tour. But on our last day of the tour our tour guide Iris didn’t know how to explain fully in E..nglish probably it’s because her English was not that good. When it comes to food we like Chinese food but not always so it should be optional. The hotels are just average.So overall rating on this tour is average.Read full review
This tour was outsourced to another company and we were not notified of this. Instead of the smaller tour we expected, it was over 50 people on a dirty bus with majority of commentary in Chinese. Buying the food package meant only eating Ch..inese buffet and if you didn't buy this then some places didn't have anywhere to eat. This was a lot of distance to cover in 5 days, especially as there is so much traffic in Canada and most of our days were spent on the road and not sightseeing. However, the guides were very punctual.Read full review
By: Francois Bredenkamp | Tue Sep 17, 2019 at 08.12 AM
A fabulous tour through what could possibly be some of the prettiest areas in the world! It's so nice to leave all of the logistics in the capable hands of the tour guide and bus driver and just enjoy the experience. I commend Gordon for th..e excellent way he managed the tour.Read full review
Though we booked the tour on short notice on 27 August 2019 it was only after ascertaining that the tour was available for 30 August 2019 and the booking was calculated as per tour itinerary listed, was accepted and full amount charged to m..y credit card. Our ordeal started after that. The tour operator based in US (our tour was in Canada) had very poor communication and sent us the confirmation only 29th evening when our tour was to commence from 7Am on 30th and that too after numerous calls. Second shock came after they cancelled our meal plan and optional tours citing short notice as the reason and were asked to buy these on site waiting in long Qs. Third shock was that they totally dropped Jasper which was part of itinerary as per their original itinerary advertised and booking accepted for. Instead they changed itinerary by unnecessarily adding one day/night stay at Calgary on 30th night when we had already booked hotel at our own cost in Calgary for 29th night assuming our tour would start at 7 AM on 30th. So, the actual tour started on 31st. All this was communicated to us only at the last minute without any scope for change or cancellation. Our purpose of visiting Rocky mountain in Jasper (most beautiful part) besides Banff was defeated having gone all the way from India via Vancouver (where tour was booked). Final shock came when hotels in Calgary and Banff were found to be totally substandard (only one night they upgraded to a slightly better hotel citing reservation in their substandard hotel was unavailable). The actual tour operator, WESTAR based in Calgary was good and only saving grace. Would never recommend anyone this tour operator.Read full review
Great trip and the Rockies/Banff are amazing. We were explicitly and unnecessarily told to print the eticket which wasn't possible while travelling and although I was told on query just to have it on my phone no one ever asked as they had a.. list of attendees! The gondola was 'optional' and I elected not to do it due to the weather - being told there was a hot spring next door so I could bring a swimsuit would have been useful!Read full review
The tour was excellent the tour guides were courteous and conducted professionally. The reservation of front seats in the tour bus for certain preferential customers should be transparent to avoid commotion in the bus.
This was a 5 day tour !! day 1 picked up and driven to hotel , day 2 leave 7am got to hotel at 9pm,day 3 leave 7am got to hotel at 8.30pm,day 3 leave at 6.10am , day 4 7am got to hotel 7.15pm , we cancelled last day for 2 reasons, we were k..nackered so we cancelled,and couldn't do Niagara falls etc as they left at 7am and were going to drop us off at 8pm to the airport !, our flight wasn't till Wednesday 21/8/19.we got a tex saying we were the only 2 in the group, our tour was sub contracted to compass tour company, the guide said she had never heard of tours for fun !!!on our tour there were 8 people from India, us 2 Australians and 46 people from china, the guide did her best as the bus was full and she spoke in Chinese first, then mandarin and then English , which is fine but when English was spoken all the Chinese were discussing what the guide < ms Renee> had said,we followed the itenary and because we couldn't understand the guides English she had changed the itenary and instead of the war museum, which we wanted to go to we ended up in the cultural museum which we didn't want to go to as we had done that in whistler,during the tour we were told we can do our own tour through the cultural museum which we did, Niagara falls should have been on the Friday first day instead of spending all day in a hotel, and a wasted day, the bus driver was the best part, great sense of humor and he made it memorable, the hotels were all first class ,but we never got to enjoy them as we arrived so late and had to leave so early, also meals everynight were chinese buffet a mix would have been good, we did our own meals.and finally an itenary of all days before the tours with start and finish times would be good, emailed before tours starts or in the itenary when researching the tour,we wouldnt have booked had we had the full info of the tour,.Read full review
By: EDUARDO ARZATE VALDES | Sat Aug 24, 2019 at 01.20 PM
Porque me parece demasiado caro el tipo de comida que ofrecen por el precio que piden. Los buffets chinos no son de la mejor calidad aparte de que no existe variedad en la comida. De las cinco comidas incluidas 4 son buffets chinos.