Friendly and informative driver / guide

"I went on the Deluxe tour of Hollywood and Los Angeles in August 2015. I was happy about the content of the tour but some practical issues arose. I arrived at my pick-up hotel in time, but the tour bus was late for an HOUR! I tried calling.. the tour operator and the party I booked it through and ended up being on hold for a good while before making any sense of the situation. It would be nice to get a notification through SMS/email about delays! One day prior I had to call the operator to confirm the tour and the pick-up time and place. I was asked if I wanted to do a tour that visited the Farmer's Market or a beach. I chose beach, but the tour ended up visiting the Farmer's Market and not the beach. I found this strange. Also, I was not satisfied with the fact that the customer has to call the operator to confirm the details. Why can't there be an email confirmation or why can't the tour operator call/SMS the customer? Once I called, I was on hold for 10 minutes and the phone call altogether lasted for 15 minutes. As I was calling from an international operator (I did not acquire a US subscription for my short stay), I was not happy to be making such long phone calls." Read full review