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Who We Are

Tours4fun, a Ctrip company, is an online travel booking site that offers a wide selection of tours, activities, and vacation packages. Our global teams of experts handpick and curate the best experiences geared towards intrepid travelers as well as those vacationing for the first time. We offer awesome deals from trusted local tour operators and travel suppliers around the globe, and you can book with ease anywhere, anytime - from your laptop, phone, or our free mobile app. Since 2006, Tours4fun has helped over 1.8 million people travel the globe. As part of our ongoing endeavor to meet all of your travel needs while putting the fun back into travel, we have expanded our portfolio to include small group tours, hotels, personalized tours, transfers, cruises, and port-of-call excursions, all backed by our best-price-guarantee, easy booking platform, and 24/7 customer service.

Tours4fun offers a global inventory of handpicked tours and activities geared toward independent travelers at the best price-in-class, with optimal ease of purchase. Collaborating with local travel experts around the world, Tours4fun designs flexible tour packages that save travelers time and money. At the workplace, we create an exciting and enjoyable atmosphere where fellow experts can apply their lifelong passion for travel to the task at hand, ensuring that our customers arrive at their dream destination 100% satisfied.

We strongly believe that increasing awareness of the unique ethnic, cultural and geographic traits that together shape and define our global community is just as, if not more important than, providing the vacation of a lifetime.

Our vision guides us on the path toward greater prosperity and excellence. As part of this vision, we uphold each of the following principles in every aspect of operations:

To cultivate expertise by building and nurturing a team of highly-specialized tourism professionals who, thanks to their extensive travels, possess valuable knowledge and firsthand experience of the regions they cover.
To develop and nurture relationships with vacation and tour operators striving for excellence in travel products and services, sharing our commitment to superior quality and a truly unforgettable experience.
To hone performance and adaptability by keeping abreast of technological advancements and global trends, thereby ensuring prompt delivery of only the best travel products, turning your dream destination into a reality.
To use our platform as a conduit for the enhancement of relations with partners sharing our commitment to, and passion for, the global community.

To set a precedent for ethical business practices and reputability, we have established the following core value system, to be emulated by every member of the Tours4Fun team as well as all those representing our products and services:

- Leadership
- Integrity
- Accountability
- Passion
- Quality
- Diversity
Extensive Network We offer over 5,000 tours and vacation packages spanning the globe from the Americas to Europe and Africa. Not only is our portfolio deep, it's diverse, offering a wide array of activities appealing to every type of traveler, from foodie to trekker, culture fiend to urban explorer.
Best Price Guarantee We're committed to providing top-notch vacations at the lowest possible prices. We work hard to uphold our promise by securing the best deals, keeping you and your wallet happy.
Customer Satisfaction Thanks to our 24/7 online support network and bricks-and-mortar customer service center, a Tours4Fun representative is always available and ready to help with any inquiry you may have, in English, Spanish or Mandarin Chinese.
User-friendly Tours4Fun offers a streamlined and hassle-free way to plan your next trip. With our user-friendly app and mobile site, you're never more than one click away from your dream destination.
Our more than 5,000 tours and activities include:
Single or Multi-Day Bus/Coach tours Single or Multi-Day Bus/Coach tours
Helicopter Tours Helicopter Tours
Airplane Tours Airplane Tours
Cruise Tours Cruise Tours
VIP/Access Passes VIP/Access Passes
Tickets to Popular Shows and Events Tickets to Popular Shows and Events
Small/Private Groups Small/Private Groups
Customized Tours Customized Tours
We’re everywhere! Let us help you achieve your dream vacation to any of our worldwide destinations:
Let us accommodate your hotel needs with our booking service.
Travel Companion
travel companion
Don't want to travel alone? We'll help you find a travel buddy with our Companion program.
Shop with us for competitive airfare rates.
Sail away to the most exotic destinations with ease
Dec '16 Expands portfolio to include Southeast Asia and China. Nov '16 B2B platform www.agentportals.net goes live. Aug '16 Expands into EMEA markets. May '16 Establishes new office in Cebu, Phillippines. Dec '15 Expands portfolio to include Oceania and Latin America. Oct '15 Launches new mobile app with on-the-go features. Apr '15 Tours4Fun ramps up operations, moves into a fully-appointed, 10,000 square-foot office. Mar '15 Number of Europe tour products surpasses 1,000. Jan '15 Tours4Fun expands portfolio to include hotels and airport shuttle service. Apr '14 Tours4Fun expands portfolio to include cruises. Dec '13 Tours4Fun is acquired by Ctrip, China's leading OTA. Dec '12 Free iOS app is launched in iTunes store. Oct '12 Tours4Fun becomes an official member of the National Travel Association. Mar '11 Tours4Fun allies with international travel insurance provider World Nomad. May '10 Tours4Fun launches Spanish-language mirror site. Mar '10 Daily number of online bookings climbs above 100 for the first time. Jul '09 North American tour count passes the 1,000 mark. Jul '07 Chinese-language site goes live. May '06 Tours4Fun website goes live.

"We are in search of passionate traveler(s) who love to share their travel experiences and feels highly accomplished by helping and collaborating with their peer travelers"

Customer Care Representative I Job Summary

The incumbent is under the Close Supervision of the Customer Care Manager and Customer Care Supervisor(s). The incumbent provides customer service and resolves issues by offering solutions, explanations, options or by arranging for service

Job Responsibilities

  • Answer inbound calls, respond to customer emails, voice messages, leads, inquiries and questions and answers from customers promptly in an effective and timely manner
  • Process reservations to final status accurately and within a timely manner. Resolve first level customer service issues for customer before, during and after travel as well as complete follow up work to resolve any customer service issues
  • Must be able to assist customer's requests for reservation processing, explain changes to tour information, provide suitable options and useful and helpful information for pre, in and post travel concerns
  • Ensure and create a high-quality customer experience within a call center environment utilizing internal phone systems, emails, voicemails, faxes, and letters as well other channels of correspondence
  • Ability to maintain a positive and friendly demeanor when communicating with travelers, travel agents, vendors, internal departments, peers and supervisors. Provide online booking assistance / package / product searches
  • Ability to communicate with irate customers calmly and professionally through both written and verbal communication
  • Calculate costs, payments and/or refunds for customers and make adjustments to bookings as required
  • Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners etc.
  • Updates and maintains all necessary records and/or logs
  • Participate in all training offered by Tours4Fun and their tour providers.--Remain up to date with company communications regarding provider updates/ internal process and policy updates
  • Identify and communicate with the Product Teams any potential or current provider issues or incorrect information that may result in customer complaints or potential liability issues
  • Communicate effectively with third party companies and own internal product / accounting departments as necessary
  • The daily volume of inbound contacts received may determine the specific focus for each individual within the department and within this position
  • Performs other duties as assigned or requested

Job Skills/Requirements

  • Have a passion for travel and inspired to explore new regions
  • You love to share your travel experiences and knowledge
  • You feel highly accomplished by helping and collaborating with peer travelers
  • Basic, computer knowledge, including internet, email and Microsoft Word, type 40 words per minute
  • High School Diploma or equivalent
  • 1 year customer service, call center or clerical experience preferred
  • Good verbal and written skills a must
  • Ability to resolve basic customer issues and complaints in a timely courteous manner
  • Answer customers' questions, and assist with customers' concerns completely, and accurately
  • Must be self -motivated, flexible, able to work in an active, fast paced and always changing environment, have excellent follow through, take action as needed, with or with-out direction, be people oriented and maintain a constant level of self-sufficiency and team work
  • Must have the ability to multitask and maintain high productivity/activity level
  • Must be patient, detailed oriented, highly organized and reliable
  • Fluent Bilingual skills in both English/Spanish preferred
  • Must be able to work weekends (Saturday & Sunday), certain holiday's and weekdays

As a Full Time member of the Tours4Fun Team we offer:

  • Competitive pay, with bonus opportunities
  • Paid Holiday, Vacation and Sick Time
  • Medical, Dental and Vision Health Insurance and 401(k) Retirement Plan with Company Match
  • Travel and Theme Park Discounts

PR Specialist

Job Accountability

Develop and execute PR strategy to reach out wide range of clients and build brand image of Tours4fun in North America market (30%)

  • Develop and implement PR strategy to build brand awareness at all levels of sales and for all tourist market segments
  • Set annual PR goals with the marketing team, and review and adhere to annual PR plans, providing reporting data at year end
  • Work with management to develop traditional PR and social media campaigns, and oversee execution and measurement
  • Work with sales & marketing team and PR contacts to identify and capitalize on PR opportunities
  • Participate in prospecting activities to identify potential revenue opportunities that are in alignment with the companies ideal client profile
  • Adhere to management's approved messaging and branding standards; serve as the company's spokesperson with approval/when required
  • Track, report and measure PR results for PR programs
  • Collect and organize all PR placements for North America market

Write press release and maintain close relationship with people in targeted Media (25%)

  • Research, write and distribute press releases in major travel ads website, talking points and media materials, utilizing traditional and social media distribution channels to enhance awareness of our brand name
  • Research, develop and maintain target media lists in north America and editorial calendars for media outlets in the tourist and recreational industry
  • Proactively develop and cultivate positive relationships with journalists and editors in relevant media
  • Remain up to date on tourist industry news and trends; share learning with marketing and sales teams

Evaluate and utilize social media tool to develop new PR strategies(20%)

  • Utilize social marketing engagement tools, especially social media platform such as Facebook, Youtube, Twitter, etc. to drive brand awareness
  • Monitor the effectiveness of individual social media activities versus the company's overall social media vision
  • Educate PR and marketing team about the power of social media - demonstrate how and why social media works internally, and make it look fun and meaningful
  • Experiment with new and alternative ways to leverage social media activities

Work with marketing team by sharing PR campaign and opportunities(15%)

  • Monitor clips and distribute to sales/marketing team and directly to customers in a timely manner
  • Keep marketing team informed about current and upcoming PR opportunities and placements
  • Obtain strategic direction from marketing team and implement social media campaigns in coordination with PR campaign
  • Develop and distribute e-newsletter targeted to end users to keep our company top of mind among consumers
  • Coordinate and participate in the creation and production of sales & marketing materials
  • Update corporate email database with new email contacts

Cooperate with Partner travel agencies in the U.S. and China to develop global PR strategy(5%)

  • Proactively develop and cultivate positive relationships with our partner agencies in the U.S. and overseas
  • Share PR plans, press releases, key learning/best practices and other relevant materials and information with agencies in Asian to ensure a cohesive and consistent global PR program for our brand

Plan and manage PR events as well as other relevant marketing events(5%)

  • Coordinate with special events, trade show PR/branding campaigns, editorial meetings, press conferences, and sponsorship events
  • Coordinate activities to enhance the public's awareness of the company
  • Attend sales meetings, trade shows, consumer shows, and PR events
  • Oversee maintenance of PR video/photo library and press clip binders
  • Provide departmental and administrative support as needed, presentation development, research, event staffing, etc.

Skills and Requirements

  • BS/BA in Marketing, PR or similar field Required
  • 2+ years' work experience in a public relations or marketing role with a retail or travel environment preferred
  • Have a passion for the travel industry
  • Proven strong PC skills, including MS Office applications and Internet search techniques
  • working knowledge of databases and spreadsheets
  • proficiency in content management system
  • ability to quickly learn and use other necessary software tools
  • Attentiveness to accuracy and detail as required for analyzing and editing complex product information for correctness and completeness
  • Excellent spelling and grammar skills required
  • Strong oral and written communication and presentation skills
  • Ability to successfully manage multiple task and projects with time sensitive situations; ability to effectively prioritize and meet deadlines accordingly
  • Good coordination skills between all departments, vendors etc.
  • Good Negations skills, to negotiate new prices
  • Good Analytics and number skills
  • Ability to work independently and as a team
  • Able to work in a fast paced and changing environment
  • Able to positively handle conflict with an “issue-resolution” approach
  • Detail oriented, Team Player
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